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Outstanding

“Came the same day we called. Mike Huffman was the technician, he was very professional and did an excellent job. Your saying call us once and you will call us for life is definitely true. You will be our go to company. Thank you once again. Very impressed.”

Jeff Glidden

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  • Very pleased with your worker, Evan, and his courteous, professional service.

    “Dear Sir, Recently your technician, Even, was here at my home repairing my drain system. I just wanted to thank you for your prompt service in responding to my needs. I also wanted to let you know that I was very pleased with your worker, Evan, and his courteous, professional service. He appears to be very knowledgeable in what needs to be done to fix problems and is definitely a hard worker. Again, thank you for your service. I would certainly recommend your company to any friends in need of your type of services.”

    Judy S. P.

  • My recent experience with your company, however, has lifted my spirits.

    “Dear Mr. Williams, For the past two years, I have been involved with renovation and reconstruction of an old building, working with contractors, electricians, plumbers, painters, etc. During this time I became aware that attention to details, quality control, and pride of workmanship have all but vanished from the Construction Industry! My recent experience with your company, however, has lifted my spirits. Under Dave Thompson's able leadership, a polite, friendly, industrious, mapped out what has to be done, divided the labor, and got right to the job --- digging holes trenches, pulling up cement and earth, inserting huge, long pipes, and working steadily until the job was completed. Your team worked smoothly together, with skill, camaraderie and humor. When they finished, everything was replaced and cleaned up so that our storefront was left in almost original condition. Your Manager and his team exhibited remarkable quality control. I feel certain that the team spirit, the attention to details, and the finished caliber of the job, has everything to do with the Manager. Mr. Thompson spent a good deal of time explaining to me exactly what he found and advising on the best solution. He was sensitive to my needs to protect the merchandise of my tenants, as well as keeping the heavy equipment away from neighboring businesses. He was equally sensitive to his men. On hand, again and again, every day, he inspected, he critiqued, he advised, he jumped in to set an example. He approved every phase of the job. I would like to thank the whole team and give the highest commendation to Dave Thompson, who exhibits excellent managerial skills. He could teach at Harvard's Business School --- you're lucky to have him. I will not hesitate to recommend your firm to anyone experiencing problems such as mine.”

    Leslie M. B.

  • We continued to appreciate his experience and professionalism.

    “To whom it may Concern, Last Wednesday we had a sewer line backup in our home. It was late in the day when we called in, having tried several local companies but to no avail to help us without problem. It was a particularly stressful situation as we had out of town overnight guests visiting. Your office personnel were extremely kind and courteous. Clint Ralls was dispatched and arrived as promised. Even though it was late in the afternoon. Clint was also very professional and courteous. He took time on a rainy day close to dinner time to not only clear the problem but to also diagnose and explain possibilities. Clint arrived the following day to camera the drain, only to find root infestation in the pipe. Again, we continued to appreciate his experience and professionalism. We would gladly provide anyone with a referral for your company. Customer service such as yours, that exceeds expectations is difficult to come by today. We currently have sewer line protection through Dominion products and services, and therefore are bound under out coverage to utilize their contractor for the necessary repairs. Outside of that, our first choice would be M.A. Williams.”

    David and Holly H.

  • You went out of your way to help us.

    “Thank you so much again for working with us regarding the pump that gave out. It is really hard to get good customer service anymore. No one has the time or interest in trying to help anybody with a problem anymore. We would definitely recommend M.A. Williams to our friends and family because you went out of your way to help us. Thanks so much once again and have a nice day.”

    Ronnie & Valerie R.

  • Tech was friendly and knowledgeable.

    Read David J.'s review of M A Williams Drain Cleaning & Plumbing on Yelp

    David J.

  • Williams' plumber was knowledgeable and courteous. Their estimate was the best.

    “After having four other plumbers come to my house to assess a serious problem with my sewer line, I called M. A. Williams. I didn't like the others for various reasons - arrogant attitude, really pricey estimate, no follow up, semi-professional approach. Williams' plumber was knowledgeable and courteous. Their estimate was the best. I used them and am very pleased. They are my new plumber.”

    Ann C.

  • They were PHENOMENAL!!

    “Good afternoon. My husband and I just had work done by your company for the replacement of our main sewer from the crawl space to the county main. It was a huge job. Although we signed a landscaping waiver, we had a 7' ft. boxwood, over 70 years old that was going to have to be killed in the process. Instead, Pete and Red found a way to avoid it, dedicating A LOT of extra time to the goal of saving the very old shrub. They were PHENOMENAL!! They were courteous and did an excellent job. I cant tell you how impressed I was with them. Then, Danny came, the shift supervisor and insured that the crawl space was cleaned out with lime we provided to avoid $200.00 fee from Service-Masters. He readily agreed to do it without charge. I know that the type of business you are in is a thankless job and people are generally disappointed to have to spend the money (in our case $5,100.00) on something you can hardly show your neighbors or enjoy as a present to yourself. But I was here at home both days they worked on the property and the work they did was back-breaking and they did it professionally and in such a pleasant and polite way. Again, I hope this message reaches each of their personnel files and that they are somehow rewarded for the amazing job they did. I will undoubtedly recommend your company to others in the neighborhood (all with very old plumbing I might add) due to their performance which far exceeded our expectations. You should be grateful to have them as your employees. Should you require any additional information, or have any questions that would help please feel free to contact us.”

    Denise A.

  • Ernest was very professional and has a great attitude.

    “My septic tank was serviced today by Ernest Prescott. In all of my years of dealing with M.A. Williams, both professionally (property management with Drucker and Falk Real Estate) and residential, I must say that this employee provided exemplary service. Ernest was very professional and has a great attitude. We had a great sense of humor in common and he made the whole process very easy and educated us on proper maint. of our septic system. Mr. Prescott is an asset to your company and we thank you for sending him to us! Kudos!”

    Kendall N.

  • Mike Huffman came out and "saved the day".

    “Recently we had a major plumbing issue - our main sewer line under the house was clogged and backing up. Mike Huffman came out and "saved the day". He was professional, yet kind. He thoroughly rechecked everything (another plumber had already been out but didn't have a Hydro Jet). He informed us of what could happen with the Jetting and the fee structure. He took every precaution to capture any of the sewage water (Luckily we didn't have any). Just wanted to say thank you to Mr. Huffman, and job well done.”

    Pam M.

  • Thank you very much for all the hard work that you provided in such a short time.

    “One of the nicest and most knowledgeable technicians that a company can have. Thank you very much for all the hard work that you provided in such a short time.”

    Gabriel

  • Their performance and timeliness were outstanding.

    Read Leonard W.'s review of M A Williams Drain Cleaning & Plumbing on Yelp

    Leonard W.

  • Very professional, polite and did a fantastic job!

    “I just wanted to send you a note and tell you what a great job Ray did on installing my new Rheem heat pump today. He was very professional, polite and did a fantastic job! He took time to answer all my questions and go over everything with me. Scott was also here to assist and was very nice and did a great job. You have a great team and I won't have to wonder who to call in the future or who to recommend to friends. Thanks for doing such a great job.”

    Pam O.

  • Very professional and fairly priced.

    Read Bill H.'s review of M A Williams Drain Cleaning & Plumbing on Yelp

    Bill H.

  • I have been more than pleased with everything he has done.

    “Dear Sir, Thank you, so much, for having a wonderful employee -Troy. I have called your company 3 times, after his first visit I would ask for him. He seems so knowledgeable in what he does and such a pleasant person. I have been more than pleased with everything he has done.”

    Rebecca S.

  • We called MA Williams Drain Cleaning & Plumbing on a Sunday and they were at our home the next morning arriving two hours early, which was great.

    “We called MA Williams Drain Cleaning & Plumbing on a Sunday and they were at our home the next morning arriving two hours early, which was great. They had unclogged our sewage drain in less than an hour. If we were to have any other plumbing issues, we would definitely call MA Williams again! Great Service.”

    William E.

  • Outstanding

    “Came the same day we called. Mike Huffman was the technician, he was very professional and did an excellent job. Your saying call us once and you will call us for life is definitely true. You will be our go to company. Thank you once again. Very impressed.”

    Jeff Glidden

  • Thank you so much for your commitment to quality service and customer satisfaction.

    “Mr. Thompson, On July 21, 2008, your employee Harold came back to my home to replace the old galvanized pipes to PVC pipes to allow better drainage in my home. The stress and problems that my drainage problems caused for me are too numerous to mention. However, I am writing to let you know how pleased I am with the work that Harold did to make my home better. Harold was very dedicated and diligent to resolving my drainage problem. His commitment to making my situation better and improving my overall satisfaction with the drainage condition of my home was very comforting for me. Thank you so much for your commitment to quality service and customer satisfaction. Please give Harold a special Thank You from me and let him know how mich I appreciate his hard work and dedication to his trade. Your assistance in getting my problems resolved proved paramount. Have a great day and best wishes to you and your staff.”

    Crystal H.

  • You are the best, you kept me from having a very stressful night.

    “To whom is may Concern, On Sunday Dec. 30, 2012 I called your company about an overflowing in my bathroom, you told me that you were going to send someone. Within a few minutes, I was called back with a response. Troy came out and I want to commend him for his patience, and hard work. This is a person who cares for someone he is trying to help. I want to thank your company and most of all I want to thank Troy, you are the best, you kept me from having a very stressful night, will surely recommend your company to my family and friends. I will all of you the best for the New Year!”

    Regina T.

  • Plumber was able to locate and fix a problem that two other plumbers missed.

    “Customer Service, Quality, Timeliness Plumber was able to locate and fix a problem that two other plumbers missed. Very pleased at the timeliness of response and the expertise of the plumber.”

    Eden

  • I so appreciate having those that can be trusted to do the work and in a timely manner.

    “Please commend your technicians who made necessary replacements for my plumbing, water line and sewer line. Each were most polite, professional, and efficient in the respective job they did to resolve the issues. I so appreciate having those that can be trusted to do the work and in a timely manner. I'd like to refer to each by name., but don't want to have an oversight. You know who you sent to do each job. Please commend those gentlemen for me.”

    Mrs. Kathleen W. M.